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Argentina: network quality and quality of customer care indicators
Minimum mobile data speed of 8 Mbps and speed obligation higher than 60% of the nominal speed in fixed networks
19 December, 2017

This is a summarized version of the original article in Spanish


 

In Argentina, the Ministry of Modernization, through the Secretariat of Information and Communication Technologies (SecTIC), has published the draft regulation on the quality of ICT services.

The quality indicators are classified into 2 main categories: 9 indicators of quality of customer care and 10 indicators related to the operationality of the network.

For the mobile broadband, the average effective data download speed would be 8 Mbps for 4G networks.

For fixed access networks, the download speed must be higher than 60% of the nominal speed.

The operators should implement a system to measure quality indicators.

In turn, the regulator should implement applications for mobile networks and fixed users, only for statistical and indicative purposes, and it will not be a precedent for any type of sanction to the operator.

The operators should keep the collected data for the elaboration of the indicators, in electronic files and for a minimum period of 3 years.

This post is also available in: Spanish


Argentina

Javier Morales Fhon
Javier Morales Fhon
Consultor en proyectos vinculados a estudios de mercado, planeamiento de negocios, políticas públicas y asesoría regulatoria en telecomunicaciones y TIC, con 10 años de experiencia en el sector. MSc Economics and Competition Law por Toulouse School of Economics (TSE, Francia); Ingeniero Economista por Universidad Nacional de Ingeniería (UNI); abogado por Universidad Inca Garcilaso de la Vega (UIGV).

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